Help
Support
Something not working, or a question? Auntie Koko is listening — and we answer.
How to reach us
Write to info@tbak.org. So that we can help you quickly, please include:
- your player number (in the game under Settings),
- your device and its system version,
- what happened and what you did just before.
We never ask for a password — Tiki Ranch has none. Nobody can use your account with the player number alone.
Common questions
Can I shorten waiting times?
No. Nobody can, in no way and not for money either. In return nothing spoils while you wait: whatever is ready waits for you.
Do I need to be online?
Yes. Our server calculates every timer and every harvest; without a connection the game accepts no action. That way nobody can cheat with the device clock, and everyone plays by the same rules.
Where do I find my player number?
In the game under Settings. It helps us find your account; we store no names or e-mail addresses.
Can I buy anything?
Not yet. Once the boutique opens, it will only sell things for looks. Payment and refunds then go through the App Store or Google Play.
How do I delete my account?
In the game under Settings, or by e-mail with your player number. Everything about it is on the page Delete account.
What happens to my data?
As little as possible: no personal details, no ads, no trackers. The details are in the privacy policy.