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Your account

Delete account

You can delete your Tiki Ranch account at any time, without giving a reason. There are two ways.

1. In the game — the quickest way

  1. Open Tiki Ranch and go to Settings.
  2. Tap Delete account.
  3. Confirm the prompt.

The server deletes the account immediately. Afterwards the app on this device forgets its sign-in data.

2. By e-mail

If the game is no longer installed or you cannot reach the settings, write to info@tbak.org with the subject “Delete account” and your player number. You find it in the game under Settings.

We delete the account no later than one month after your message and let you know by e-mail.

Without the player number we cannot find an account, because we store neither names nor e-mail addresses. We may then delete nothing, so as not to hit someone else’s island (Art. 11 and Art. 12(2) GDPR).

Removing the app from your device does not delete the account. Your island stays on the server until you delete the account in one of the two ways.

What is deleted

  • your account with its player number and your app’s random identifier,
  • your island with everything on it: fields, animals, buildings, supplies, coins, experience and level, orders and your looks,
  • the counter of your error reports.

What remains

  • Error reports — they carry no player number and cannot be linked to an account.
  • Entries in the game server logs, until they are overwritten (Privacy, 5.4).
  • Database backups made before the deletion — for up to eight weeks, then they are replaced.
  • Purchase markers, once the boutique is open: they contain no payment details and remain so that you can restore purchased items on a new account (Privacy, 6).

Deletion cannot be undone. Your island, your coins and your progress are gone afterwards.